Compliance
Signat Forward Brokers is obligated to meet stringent standards set by the FSA. This includes that client funds are held in a Tier 1 banks approved by the FSA. All client funds are treated as Client Money under FSA client money .At no point can client money be treated as a company asset.
Signat Forward Brokers Ltd is registered with the Financial Services Authority registration number: FRN:577806 under the Payments Services Regulations 2009 (PSRs).
SFB adheres to the HM Customs and Excise money laundering regulations (MLR) registrations.Registration number 12666637.
Private limited company number 7859751.
Complaints Procedure
In the event of customer wishing to lodge a compliant, we have procedures in place for us to investigate and resolve any issue. Along with the day and time and ticket number please send:
- Your name and address
- A daytime telephone number or an email address
- Description of the compliant
Complaints may be submitted by telephone, email or post:
Compliance Department
Signat Forward Brokers
2/8 Victoria Ave
Bishopsgate
EC2M 4NS
Telephone +44 (0) 203 4053960
We aim to resolve the compliant promptly and provide the details of the person(s) who is handling your compliant and how to contact them. After we have investigated the compliant we will provide you a final written response within 8 weeks of receiving the compliant.
If you are not satisfied with the investigation and result that SFB has resolved. You can refer the compliant to the FOS – the Financial Ombudsman Service .They deal with unresolved complaints .You must refer your complaint to the FOS within 6 months
Write to:
The Financial Ombudsman Service,
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: + 44 (0) 8450801800
Email : complaint.info@financial –ombudsman.org.uk www.financial -ombudsman.org.uk
